Border Crossing is a private document processing center and it is not affiliated with any government body. We offer paid assistance with travel card services offered by the government. You can obtain travel cards by using us or going to the government directly. Our expertise is to explain the government jargon and simplify your traveler card application process. You are welcome to learn more about Border Crossing by visiting our Home, Privacy Policy and Terms of Use pages.

Nexus FAQ

Nexus FAQsHere you can find a list of some of the most frequently asked questions about the NEXUS pass. If you have a question, please read this section carefully.


How long will it take to get a NEXUS pass?
Generally, it takes up to 3 months to receive a NEXUS pass. If you plan to travel soon and need your card faster, we recommend that you use our Express service. This way we will process your application before regular applications and you have a good chance of being approved sooner. Please not express applications can only be prioritized within our company; there is no express processing in the CBP system.
How long is the NEXUS pass valid for?
The NEXUS pass is valid for 5 years. You can renew your NEXUS pass 3 month before its expiration date.
Can I fill out one application form for the whole family?
There is no family application form. You must fill out a separate for for each member of your family including children and infants.
Am I eligible to participate in the NEXUS program?
The NEXUS pass is available for Canadian and US citizens and permanent residents. For more info please see our NEXUS eligibility page.
If I have a NEXUS pass, can my children cross with me in the NEXUS lane?
Children and even newborn infants must have their own NEXUS pass in order to use the NEXUS lane. We will process children under 18 free of charge if they apply with at least one fee-paying adult.
What are the NEXUS fees?
We charge a fee of $115.99 for regular processing and 175.99 for expedited processing to review and submit your documents for CBP approval. Additionally, there is a CBP fee of $50 for adults only.
How do I book my Nexus interview?
Once we have submitted your application to CBP, we will send you an email with instructions how to enter your profile and schedule an interview an enrollment center of your choice.
Can I get a refund if I change my mind?
You can get a refund only if you have not yet sent in your application form to us. Please see our Terms and Conditions for more info.
How do I replace a stolen/lost NEXUS pass?
In case your card is lost or stolen, you should visit one of the Nexus enrollment centers and report your loss. You will be issued a replacement for a small fee.
What will happen at the NEXUS interview?
Most of the questions you will be asked at the NEXUS interview are similar to those you answered on the application form. You can read more about the nexus interview here.
What if I have an offence?
You can still apply, however, you may be denied a NEXUS pass. Your chances are good if you committed the offence more than 10 years ago and/or you obtained a pardon for it.
Why am I denied a NEXUS pass?
The reasons for denial can vary. If you failed to provide complete and truthful information on you application form, or you made a mistake in entering your data, you might be denied. Other reasons for denial are a past conviction, non-compliance with customs or immigration laws. You can object your denial with the Nexus Ombudsman.
How do I update my passport/address/car info once I have my NEXUS pass?
You should visit one of the enrollment centers on either side of the US-Canada border.
Please read our Terms and Conditions and Privacy policy before purchasing our NEXUS pass service.