Border Crossing is a private document processing center and it is not affiliated with any government body. We offer paid assistance with travel card services offered by the government. You can obtain travel cards by using us or going to the government directly. Our expertise is to explain the government jargon and simplify your traveler card application process. You are welcome to learn more about Border Crossing by visiting our Home, Privacy Policy and Terms of Use pages.

Terms and Conditions

terms and conditionsThese are the terms and conditions that govern our website www.border-crossing.com. If you continue to browse and use our website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you. Please do not buy our services if you do not agree with the way we operate.

The terms “we” and “our” refer to the owner of the website – Border Crossing. The terms “you” and “your” refer to the user or viewer of our website.

The use of this website is governed by the following terms of use:

  • Who we are

We at Border Crossing are a private company not associated with any government agencies. We provide a service that helps customers to apply for or renew their border crossing cards in case they do not have the time or desire to deal with the government themselves.

  • How we operate
  1. We treat each individual client with respect. If you have any problems with a member of the team who does not treat you properly please e-mail us your complaints.
  2. All communication with clients is conducted via e-mail to ensure the best of customer service. In case you do not see our email to you, please remember to check your spam folder as well.
  3. We do not sell information to third parties. Each staff member has signed an agreement stated that they will be held personally responsible for sharing or selling information about the clients outside of the company. We at Border Crossing do not violate our customers’ privacy by calling or spamming them or writing down any kind of personal information.
  4. Our team aims to add accurate and up-to date information to the website. However, some governmental information and programs can change any time without notice. That is why we do not accept any responsibilities for inaccurate information.
  5. All application forms that are used in the website contain a fee sheet that briefly explains all the services that we offer. When you sign this sheet you agree and accept these fees, terms and condition of our service.
  • Payments

In order to process your application we need you to pay our service fee. After we process your application, we will provide you with a link where you can pay the government fee yourself and finalize your application. For your protection, we do not require that you disclose your credit card info on the application form. You will enter CC info on bank secure pages and we will have no access to it.

  • Refunds policy

We issue refunds only in case you have not sent us your application form. You will receive your money back within 48 hours after sending the refund request via e-mail info@border-crossing.com.

We will not issue a refund in case our agent has successfully submitted your data to CBP for review and has sent you an email with details about your GOES profile. 

Our Terms and Conditions may change without any prior notice. Clients should check our website regularly for recent changes.